Thank you for using our website. By placing an order you are offering to purchase a product subject to the following terms and conditions.
Customers or visitors are referred to as “you” or “your”. Venusi Jewels is referred to as “us”, “our”, or “we”.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. We are entitled to withdraw from any sale in the case of errors regarding pricing, availability, or failure to pass security checks. Prices exclude postage costs which are calculated separately. All prices are shown in British Pounds Sterling (£GBP). We do not currently charge VAT on sales.
Making a Purchase
Purchases can only be made online through our secure checkout process. We cannot process orders over the telephone. When your order is placed, an automated confirmation e-mail with reference number will be sent to the email address provided. Once your order has been verified, a second email will be sent confirming dispatch. You should provide a valid e-mail address in order to receive these confirmations. Please note that emails may sometimes arrive in junk/spam inboxes which is not in our control. We aim to dispatch all orders within two working days subject to payment clearance, address verification and availability. To purchase from our website, you should warrant the following:
1) You are the holder of a valid credit/debit card with a billing address that is registered to the card used
2) Personal information you provide as a customer is true and accurate
We accept all major credit/debit cards and PayPal Express.
Use of coupon codes are restricted to one per customer where eligible.
Postage and Packaging
We ship worldwide. Items ordered through our website are posted via Royal Mail with tracking facilities. All postage options except Rest Of The World require a signature on receipt.
We aim to dispatch all orders within two working days.
Postage costs and estimated delivery times are as follows:
UK - Recorded delivery (1st class): FREE - delivered in 2-4 working days
UK - Special Delivery: £7.00 – guaranteed delivery within 2 working days
Europe (International Tracked and Signed): £8.50 - delivered in 5-7 working days
Rest Of The World (International Tracked and Signed): £10.00 - delivered in 7-10 working days. Any customs and excise duty charges will be paid by the customer.
All items will be securely sent in the appropriate designer branded gift packaging.
We hope you will be satisfied with your purchase. All items are hand-made and thus are unique in their own right. As all of our gemstones are natural, slight variations may occur with colour, texture and shape. However, in the event that you wish to return or exchange an item, please see our returns policy and procedure below. In the first instance, please email us with details of your order using the Contact Us form including the order number as reference, and we will provide details of where to send back the goods.
We are happy to refund or exchange an item within 21 days of purchase. Please send us email notification within 7 days from the date you receive your item(s). We will offer a full refund on any item, as long as it is unworn, and in its original condition and packaging, including any tags. All goods should be returned to us via recorded delivery within 21 days, with proof of postage and a tracking number. We cannot be held responsible for goods that are lost in transit. Return postage costs will be incurred by you. Once we have received the items, the card used to make the purchase will be credited, less postage costs.
Use of our website must be lawful. All written and visual content on our website is owned by Venusi Jewels, or copyrighted to the respective designers, photographers and artistic persons. You are not authorised to duplicate any material without our prior permission.