Postage and Packaging
We ship worldwide. Items ordered through our website are posted via Royal Mail with tracking facilities.
We aim to dispatch all orders within two working days. Confirmation emails will be sent to advise when items have been dispatched. Please ensure you check junk/spam inboxes as emails may go there on occasion.
Postage costs and estimated delivery times are as follows:
UK - Recorded delivery (1st class): FREE - delivered in 2-4 working days
UK - Special Delivery: £7.00 – guaranteed delivery within 2 working days
Europe (International Tracked and Signed): £8.50 - delivered in 5-7 working days
Rest Of The World (International Tracked): £10.00 - delivered in 7-10 working days. Any customs and excise duty charges will be paid by the customer.
All items will be securely sent in the appropriate designer branded gift packaging.
We hope you will be satisfied with your purchase. All items are hand-made and thus are unique in their own right. As all of our gemstones are natural, slight variations may occur with colour, texture and shape. However, in the event that you wish to return or exchange an item, please see our returns policy and procedure below. In the first instance, please email us with details of your order including the order number as reference, and we will provide details of where to send back the goods. Our contact email is: firstname.lastname@example.org
We are happy to refund or exchange an item within 21 days of purchase. Please send us email notification within 7 days from the date you receive your item(s). We will offer a full refund on any item, as long as it is unworn, and in its original condition and packaging, including any tags. All goods should be returned to us via recorded delivery within 21 days, with proof of postage and a tracking number. We cannot be held responsible for goods that are lost in transit. Return postage costs will be incurred by you. Once we have received the items, the card used to make the purchase will be credited, less postage costs.